Incorrect, Damaged or Faulty Items
In the unlikely event of any incorrect, damaged or faulty goods being delivered please email us at firstname.lastname@example.org immediately and we will arrange for replacement items to be sent out or a refund issued. You have 14 days from the date of receiving the item to return it to us to the following address :
Cian Jewels, Crystal House, Enterprise Drive, Stourbridge, West Midlands, DY9 8QH
If your order has not been delivered by Royal Mail within the quoted delivery timeframe please email us at email@example.com immediately and we will arrange for replacement items to be sent out or refund issued. Please do not contact us before the end of the delivery period.
Change of Mind
If you buy direct from Cian Jewels you have rights as a consumer under the Distance Selling Regulations.
If the items you purchase are simply not wanted you can return them. The Goods must be returned in perfect resalable condition, including the original Presentation/Gift Boxes where applicable. Your refund will be for the value of goods only.
Unfortunately we can not offer a refund on any personalised item unless faulty.
This means if you as the purchaser notify us in writing of your wish to return an item within 7 working days of receiving it, we’ll refund you for both the purchase price and our delivery charge. (Please note that you will have to cover the costs of returning the items to us).
We cannot accept returns or refunds on any Ear Rings, Ear Studs or sets containing these. This is due to UK Health & Safety and hygiene regulations.
Should you have any specific enquiries please email us on firstname.lastname@example.org
Due to the highly fragile nature of our items we strongly recommend that you use Recorded Delivery via Royal Mail when returning items to us.
Please wrap return items securely, using the original delivery packaging, and remember to include your full order details so that we can identify your order easily on its return.
Once we've received and checked the items, we will apply your refund or send you a replacement as soon as we can.
If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up a percentage of the original selling price from the refund amount.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
- The original account no longer exists
- The original account details have expired
- The recipient requires a credit
Daily Deal Site Orders
A Daily Deal Channel is a company such as KGB, Wowcher, Discount Vouchers etc.
If you have purchased from one of these it means that you have paid them and your refund for the product therefore needs to be issued by them.
When you have returned the goods to us, we will confirm receipt via email and advise the shopping channel to process your refund.
If you have purchased postage or other items directly from Cian Jewels, you will be refunded separately for that purchase directly from Cian Jewels.
Please be aware that refunds times vary and are subject to each companies own timeframes and policies.